K12 Insight
Senior Manager, Product Design

Lead UX/UI Designer

• Designed and managed the company’s newest IT Asset Management program from the ground up in under 4 months by prioritizing team capacity, refining the MVP, and setting clear project guardrails, resulting in a fully functional product for the sales team to demo and sell.
• Led the design team in developing and executing the design strategy in an agile approach for the K12 Insight suite of products, boosting NPS score by 10 points, shifting from detractors to promoters.
• Scaled the design department from a singular design to two fully staffed design teams, hiring top talent, implementing organizational structures, and design development processes.
• Reduced team turnover by 90% through fostering a collaborative environment conducive to growth and development, providing guidance, mentorship, and performance feedback.
• Successfully launched over 50 product updates by collaborating with cross-functional global teams, advocating for user needs, impacting over 200 school districts nationwide.
• Launched user research practices in under 3 months, utilizing usability testing and interviews to influence design direction and ensure alignment with business goals.
• Managed stakeholders up to three levels up, increasing company engagement by effectively communicating design concepts to various audiences, including executives.
• Decreased time from Beta review to feature launch by 4 weeks through improved communication with engineers and product managers, ensuring consistency across platforms.
• Advocated for users by examining user flows, designing wireframes and prototypes, and presenting them to stakeholders for feedback and iteration.